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1

This is just a quick note to say "thank you" for your help with our implementation of the SPS Menu System.

1

The configuration and setup of menus is so quick and painless that we were up and running with almost a full production system in just a day or so and we were able to get everything running the way we wanted it much sooner than anyone predicted which pleased our customer very much.

1

From an administration point of view, the product is very easy to work with. Making changes or additions to the existing menu configuration is a breeze and the available options and settings are very straightforward,intuitive and easy to understand and work with.

1

For our users (Operations) using SPS Menu has meant that life is much easier. We have very few dedicated Stratus operators - most work on the mainframe almost all of the time. For them, gone are the days of trying to remember obscure application-related commands - everything is therefor them in plain English in a system of easy to understand menus which are logically laid out. Mistakes are almost eliminated since they can only run what we allow them and can't make typos.

1

Training new staff used to be a real chore. Now we can take an operator who has never heard of Stratus and sit him down in front of a terminal and make him productive almost immediately.

1

SPS Menu has also put us in good shape for our upcoming security audit.We can track everything that each operator does throughout the day and in the event of a problem, we can just go back to the audit log and see exactly what commands were entered when they were entered and who entered them. In addition, since operators can only execute what we allow them to, there is almost no concern that someone can go into the application and accidentally or intentionally do damage. We now have the individual accountability and auditing which were lacking before.

1

Just as important as any of this, though, has been the support we've received from you. I've been very pleased with the fast responses I get to my phone calls and email. Compared to the other vendors I deal with,the support from you is like a breath of fresh air. Management here is also impressed after their dealings with you and my Director has given you many complements.

 

Thanks again for all of your help and I look forward to continue working with you far into the future!

 

Mr. XXX
Lead Design Analyst

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